i like to break projects into smaller peices so we can focus clearly on each step and always know what's next. the timeline on the right seems to work pretty well, and i always strive to balance professionalism with a friendly, casual warmth as we work together making decisions along the way.
the way i see it, communications design is all about taking an idea and translating it into an unmistakeable visual language it's audience will intuitively understand and respond to. design decisions have to be directly guided by the message, and every detail matters because on some level don't we always notice everything and search even the smallest gestures for meaning? in addition to unique strategies that evolve out of each project, here are a few rules i find very useful for arriving at effective communications: